So - what is #whathappensnext?
It is a simple approach to make sure that your business processes are the best they can be. By asking #whathappensnext at each step of a process, you immediately uncover bottlenecks or money-pits. You also reveal opportunity - better customer experience, do things more quickly (eg automations), focus on what matters at that point.
Here's an example - We spend so much energy chasing the sale that, when it finally lands, the room goes oddly quiet. Nobody has planned for the moment the customer is most excited - when they’re ready for us to roll up our sleeves and get to work and deliver what we promised.
So after the contract is signed, or the product bought… what happens next?
By asking this question at the point of conversion, we can see that project documents must be sent out, selected and personalised onboarding, a project team needs to be assigned. It follows then, what information is needed to do all this and who's going to do it? You need a great CRM to manage all this - and one powerful and adaptable enough to cope with any business process eco-system.
And don't forget to think about data - it's an important part of #whathappensnext; do we have the info? How do we get the info? Should we get that kind of info earlier in the process?
#whathappensnext has three little helpers which you'll be introduced to when we start working together!
So after the contract is signed, or the product bought… what happens next?
By asking this question at the point of conversion, we can see that project documents must be sent out, selected and personalised onboarding, a project team needs to be assigned. It follows then, what information is needed to do all this and who's going to do it? You need a great CRM to manage all this - and one powerful and adaptable enough to cope with any business process eco-system.
And don't forget to think about data - it's an important part of #whathappensnext; do we have the info? How do we get the info? Should we get that kind of info earlier in the process?
#whathappensnext has three little helpers which you'll be introduced to when we start working together!