ATTENTION FLOWLU USERS

I can help you get the best set up for your business AND your clients.

 

Happier clients | Happier sales funnel | Happier you

I’m Neil Gowans*.

 

A highly experienced corporate business process analyst, EmailPR & CRM digital marketer and a certified Facebook Community Manager – and using Flowlu every day for my business, I am excited to bring you my service that gets your Flowlu, your way.

 

100s of businesses have relied on me for help with their business processes and as a committed advocate of Flowlu, I now bring that experience to harness the immense power of Flowlu Customer Relation Management (CRM) for your business and your teams through custom workflows, lists, fields and much more. And through that experience, I have spotted six things that are repeatedly being asked;

*

 

1.

There’s too much to learn! The onboarding is there but it’s huge – if only someone could point you to the stuff you need first. You just don’t have the time for the tech.

2.

You don’t know which bits of Flowlu is going to deliver the best benefits quickest.

3.

You don’t know how to set up 'Flowlu for photographers' - you just want to flip the switch and best practice 'Flowlu for your business type' is there.

4.

You are a team of one just now, but you have plans – what’s the best way to build your future teams into your Flowlu?

5.

You lack confidence – you don’t want to muck things up or break things. But you don’t know how everything is connected – you just need a Flowlu plan for what you need now.

6.

You just want to be trained in how the different moving parts work in Flowlu and how they interact. You have time and have clear objectives – just not the platform knowledge to hook it all up.

I thrive on empowering you to address all of these things and get the best out of Flowlu - to understand it, to use it and grow your business with it; that is what this service is all about.

Here’s something else I’ve noticed -

With over 35 years of working in many industries (and been on dozens of $10,000+ training courses - like Blue Ocean, Outcome Driven Strategy, etc), all of these businesses (and my clients) focused on customer retention as a key strategy. They never worked as well as they imagined.

Or putting it another way - select any 5 photographers anywhere in the world. All 5 will produce beautiful photos - as it should be. But how many have great customer experiences?! It absolutely will not be 5 - it might be 2, but probably one.

Focusing on customer experience is going to work way better – and Flowlu helps you a) control that and even better, b) makes it a consistent experience.

Which makes your clients talk about you – see where I’m going with this? πŸ˜‰

Similarly – think of the effort that goes into getting a customer; the chase. Does that same effort get applied to the experience once they are a customer?

There is a direct relationship between prospect conversion, client retention and customer experience.

Flowlu delivers the effective combination – once it’s set up your way, for your customers.

Voice of the Customer, CSAT (Customer Satisfaction), NPS (Net Promoter Score), CES (Customer Effort Score) are all vital ingredients to you CRM strategy - I do this too and when the results of these are combined with the power of Flowlu, you get ground-breaking and exciting customer journeys that will make them want to stay with you.

“I am absolutely blown away by what Neil has achieved for me in such a short space of time. He doubled my email stats within a month! Neil is the most organised person I have ever worked with; he's forward thinking and ahead of the game and I look forward to working with him more throughout the coming months and further into the future.”

 

RACHEL K COLLIER
Musician / Producer
Website

WORK WITH NEIL

I spend pretty much every working hour helping small businesses make the most out of their EmailPR platform, with training, templates, integrations and automation – and not just for one platform type either (think Flowlu, Kajabi, ActiveCampaign, Mailchimp, Squarespace, etc, etc!).

Bear in mind that there are new features being added all the time to Flowlu – for example, client portal is coming in November 2021 and that is going to be huge for all Flowlu users – but of course it needs to integrate with your strategy and be folded into your existing Flowlu setup.

It's true to say that on first approach, Flowlu looks daunting with all its modules, variables and customisation possibilities. Which is why I launched this new service - I can help you navigate the dreaded 'first-phase-fear' syndrome and focus on your business imperatives so that you and your clients get the full benefit of great client experience.

I know how to define the right scope that's right for you and your most immediate business objectives - thus removing the overwhelm that often comes with opening Flowlu for the first time.

“I hope that we do such great things together that this will be a testimonial from you one day - with your picture above and your site below.”

 

MAYBE YOUR NAME?
Role/title
backlink to your site

Here’s something really important in the mix – the customer journey and how Flowlu can support it – here's a nifty pic that shows what I mean πŸ‘‰


 

Good customer experience boosts customer retention

So I build good customer experience into your business processes as part of your Flowlu - along with voice of the customer survey data.

There are so many ways I could help you, but let’s start with why you might be here, based on the most common reasons business owners get in touch with me – read on...

Not ready for Flowlu and only want surveys done for you?

That's doable too 😊 

Click here for more info on Survey service

Business

Setup, train & go

Top features

  • We discuss your Flowlu objectives, current customer base, future business strategies.

  • We import your existing stuff (or start from scratch)

  • Work on the set up, review and test and approve

  • Provide training on a) your bespoke Flowlu elements,  b) how to change them and c) on general Flowlu topics     

Professional

Setup, train & support

MOST POPULAR

  • As per Business above, but with a retained term agreement where I monitor, amend, discuss, review, train and support

  • Cover new functions as they are released so that you Flowlu is best of class and delivering everything that you want your Flowlu to be

Academy

Training only

Top features

  • 1:1 by module or by objective (eg setup/config, or Tasks and workflows) – or as an online training course (work in progress)

WHAT THE SERVICE GIVES YOU

 

  • Have it all explained - What are the functions? why are they useful? and in what way they will be useful to you?
  • Make it yours - Use its creative customisations to power your business CRM processes and interactions
  • On Brand – using custom domains and emails
  • The ideal summary of all your projects and tasks
  • See what your pipeline (funnel) looks like and see any emerging trends
  • A central repository for all your client and prospect information available anywhere online and on your phone too
  • How to mind map (would love this to link to tasks – maybe one day!)
  • Using task timers to help invoicing and understanding your own or team workload
  • Unlimited surveys of your clients or communities - using other platforms (Qwary and QuestionScout)
  • Setting up finance functions properly
  • How to use Flowlu to collaborate with your team (even if they are not employed by you – eg contractors or VAs)
  • Connect it all up in such a way you get that great feeling of being in control of your CRM (and not the other way around!)
  • A highly tuned insight into what Flowlu should look like to do brilliantly for your business
  • And so much more. Seriously – this only just touches the surface!

βœ…

WHAT ELSE DO YOU GET?


 

πŸ’Œ An Email PR marketing expert

πŸ” A corporate process & business analyst with over 20 years experience

πŸ“„ SEO/AI/content optimisation

πŸ†˜ Unswerving support to meet your objectives

πŸ’ƒA reliable and committed member of your team, thriving on your success

🏁 A plan and how to follow it

βš™ Proprietary document which documents your Flowlu config

πŸ”§ Take the tech out of the tasks - maybe you don't like the tech or don't have time for it

πŸ‘‚ Community development & strategy

❓ Surveys to boost relevancy

πŸ”€ Business & CRM process design

πŸ“ƒ GDPR (and all the other) compliance built-in

πŸ’² Options to suit your current budget

πŸ“ˆ I make graphs that go up (KPIs)

πŸ‘¨‍πŸ‘©‍πŸ‘§‍πŸ‘¦ Scottish dad; loves his family and single malt whisky πŸ₯ƒ

🎹 I'm a musician

❀ results that you will love

 

Sound like what you need?

Here's how it works

Prices vary on scope and objective so we need an introduction chat to determine what you need first and going forward.

Then I have the information I need to prepare and send you a proposal for you to review – we can discuss and adjust and then, all being well, we agree and move on to do the essential housekeeping paperwork – and then make Flowlu the best version of itself to serve your business and your objectives.

Not sure what to do next?

Let's arrange a chat, I’m confident you won't regret it.

Book a non-sales chat here...

Sound like what you need?

Here's how it works

Prices vary on scope and objective so we need an introduction chat to determine what you need first and going forward.

Then I have the information I need to prepare and send you a proposal for you to review – we can discuss and adjust and then, all being well, we agree and move on to do the essential housekeeping paperwork – and then make Flowlu the best version of itself to serve your business and your objectives.

Not sure what to do next?

Let's arrange a chat, I’m confident you won't regret it.

Book a non-sales chat here...

Get best practice insights on Flowlu

Lots of great things are possible in Flowlu - and they're expanding all the time! So if you want to keep up to date on new Flowlu stuff, plus hits and tips on how to get the most out of Flowlu and CRM, complete this form πŸ“‘ 

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